Solutions to Typical Support Complaints

If you have heard one or more of the following typical complaints from your lab resources, you may need LabAnswer’s laboratory informatics support outsourcing services:

• You are having difficulty finding, hiring and keeping strong resources with the right combination of lab, science and IT experience needed to maintain your systems quickly and efficiently.
• Your current IT support solution does not understand the special needs of the lab or can’t make the required changes in the time frame required.
• Your scientists are spending too much time supporting instruments, computers and scientific applications rather than performing the science.
• Managing your instrument support contracts with a plethora of vendors each with different service level agreements makes managing your support vendors virtually a full time job.
• The current support team does not understand the nuances of the informatics tools in place or how they are integrated.
• Getting data out of the system the way you want it is too difficult.
• The IT department is treating the lab computers like normal desktop computers.
• You don’t know how much you are really spending on laboratory IT support or you can’t show what you are getting for those support dollars.
• You’ve been asked to increase lab throughput but can’t hire more resources.

Balanced Long-Term Solutions

Are you looking for a long term solution - balancing the needs of the scientific, information technology and business stakeholders?

Ask yourself the following questions to determine if outsourcing is a good alternative for your organization:

• Do your scientists spend too much time with administrative tasks versus creating and analyzing data?
• Are your informatics support services focusing efforts that improve productivity and reduce costs?
• Are you minimizing the total cost of ownership for your laboratory information applications?
• Is your scientific community receiving a well defined and satisfactory level of service?
• Are you using industry honed best practices to manage continuous improvement?
• Can you provide measurable support service level results to your stakeholders?
• Does your company have a cost reduction initiative with defined goals?