Support Outsourcing is a Good Alternative

In today’s marketplace, every dollar saved is a dollar earned. But choose the wrong outsourcing partner, and your dollar saved turns into big dollars spent.

At LabAnswer, we have the people, process and experience to make sure you are realizing that savings and allow you to position your resources to focus on mission critical projects. Our teams of lab informatics experts have worked on countless projects just like yours. We are not just an IT company trying to diversify into the lab informatics space. This is ALL we do and we have the “resume” to prove it.

Our teams don’t just through “bodies” at problems. We bring process, methodology and years of lab informatics experience to get to the “root cause” to make your systems operate at maximum efficiency and thus saving you money. This creates fewer problems, less headaches and a good night sleep knowing your LIMS is in the hands of experienced, proven and capable experts.

In the world of QC laboratories, companies are under constant pressure to lower their manufacturing related costs. In R&D laboratories, companies are asked to push more products through their pipelines in less time. In both cases, the challenge to increase the effectiveness of the lab while lowering the cost of informatics support is solved by turning to LabAnswer for their laboratory informatics support services.

Using our proprietary support methodology and toolsets, LabAnswer brings experienced informatics niche resources with a rare mix of laboratory, science and IT experience that allow you to move support dollars to implement value-add system enhancements that further improve your lab’s efficiency.

On-Site or Remote Support

LabAnswer can provide a sustainable outsourcing solution that manages service, costs and quality. Our IT professionals and our ability to leverage intellectual capital we has led us to be one of the most respected and successful group of laboratory informatics professionals in the industry.

Solutions to Typical Complaints

If you have heard one or more of the following typical complaints from your lab resources, you may need LabAnswer’s laboratory informatics support outsourcing services:

• You are having difficulty finding, hiring and keeping strong resources with the lab, science and IT experience needed to maintain your systems quickly and efficiently.
• You current IT support solution does not understand the special needs of the lab or can’t make the required changes in the time frame required.
• Your scientists are spending too much time supporting instruments, computers and scientific applications rather than performing the science.
• Managing your instrument support contracts with a plethora of vendors each with different service level agreements makes managing your support vendors virtually a full time job.
• The current support team does not understand the nuances of the informatics tools in place or how they are integrated.
• Getting data out of the system the way you want it is too difficult.
• The IT department is treating the lab computers like normal desktop computers.
• You don’t know how much you are really spending on laboratory IT support or you can’t show what you are getting for those support dollars.
• You’ve been asked to increase lab throughput but can’t hire more resources.

 

Outsourcing LIMS Support

• Reduce Costs – By improving current processes, we will reduce the cost of your current support model
  
• Eliminate Persistent Problems – Our support process identifies the root cause of persistent problems so a durable solution can be applied, not just a temporary fix.
  
• Improve Quality – The quality of our work comes from our years of experience with the full lifecycle in lab informatics projects. This experience provides you constant access to best practices.

Balanced Long-Term Solutions

Are you looking for a long term solution - balancing the needs of the scientific, information technology and business stakeholders?

Ask yourself the following questions to determine if outsourcing is a good alternative for your organization:

• Do your scientists spend too much time with administrative tasks versus creating and analyzing data?
• Are your informatics support services focusing efforts that improve productivity and reduce costs?
• Are you minimizing the total cost of ownership for your laboratory information applications?
• Is your scientific community receiving a well defined and satisfactory level of service?
• Are you using industry honed best practices to manage continuous improvement?
• Can you provide measurable support service level results to your stakeholders?
• Does your company have a cost reduction initiative with defined goals?