Retainer Services

LabAnswer also provides a specialized retainer service for clients requiring on-demand services for their laboratory systems.

Our retainer services allows you to have deep subject matter experts available to support your laboratory systems – without incurring the overhead of having multiple experts permanently on staff.

Retainer consulting permits your lab to add an experienced consultant as part of your staff on an ongoing basis. The service can also include phone consultation, on-site problem solving and strategic reviews.

Our solution allows you to increase service levels while cutting costs in the administration, maintenance and support of your laboratory systems.

By combining the rigors of outsource managed services, specialized informatics skill sets and a customer-oriented culture, you can be confident that your laboratories are being served well by a LabAnswer team that understands the underlying science.

Delivery Models

LabAnswer offers variable and adjustable service agreements that increase your flexibility and delivery models that include service level management and retainer of services.

Each model offers options of a blended or dedicated team of on-site, off-site and off-shore informatics experts. This approach achieves not only greater flexibility and assurance, but also the greatest savings balanced with performance and reliability.

LabAnswer services include a dedicated team that can exceed your expected service levels for application, instrument, network and laboratory computing up-time, return to service, quality and customer satisfaction.