On-Site or Remote Laboratory Informatics Support

Domain expertise, well honed processes and proper root cause analysis make for cost effective support. Once we have optimized your support structure we can move your laboratory informatics support to an offshore model for further cost reduction. LabAnswer has the critical mass of laboratory informatics professionals that enables us to provide 24/7 support for your systems either remotely through secure network connections or at your site. We bring the processes, methodology and years of lab informatics experience to make your systems operate at maximum efficiency, reduce backlogs and save you money.

Using our proprietary support methodology and toolsets, LabAnswer brings experienced informatics niche resources with a rare mix of laboratory, science and IT experience that allow you to move support dollars to implement value-add system enhancements that further improve your lab’s efficiency.

LabAnswer can provide a sustainable outsourcing solution that manages service, costs and quality. Our professionals and our ability to leverage intellectual capital has led us to be the most respected and successful group of laboratory informatics professionals in the industry.

LabAnswer Outsourcing Support Tools

LabAnswer has developed automated tools that enhance our ability to monitor, maintain and support our clients’ production environments. LabAnswer’s Change Management Tool automates the packaging and promotion from one environment to the next (such as from development to quality assurance to production) – which reduces the time to rollout the change and reduces the probability of rollout problems occurring. The LabAnswer Support Methodology provides a defined Change Management Process which is tailored for your business needs.  By defining each of the roles and the associated responsibilities, the Change Management Process guides the support team through the “approval to proceed”, resolution, testing, documentation, notification, “approval to release” and promotion processes required by change management.

Outsourcing LIMS Support

• Reduce Costs – By improving processes and leveraging tools we will reduce the cost of your current support model.  Once your production support models have been optimized than we can move support offshore for a further reduction in costs.
  
• Eliminate Persistent Problems – Our support process and domain expertise will identify the root cause of persistent problems so a durable solution can be applied, not just a temporary fix.
  
• Improve Quality –The quality of our work comes from our years of experience with the full lifecycle in lab informatics projects. This experience provides you constant access to best practices.