Laboratory Outsourcing Support Services

LabAnswer can help you meet the IT challenges unique to laboratory environments. Our teams can be a seamless extension of your workforce - supplying expertise and producing results on an ongoing basis. You can improve results on your service level objectives and reduce costs in the administration, maintenance and support of your laboratory systems with an expert partner you can trust.

LabAnswer has a proven track record of providing outsourcing support for large scale, global, enterprise wide LIMS systems that are critical to our clients’ businesses.

Our support specialists have a deep understanding of laboratory informatics and the execution of the outsourcing methodology. We regularly exceed expectations in service level agreements and have received exemplary client satisfaction scores.

Enterprise Informatics Applications

LabAnswer’s comprehensive services help our clients meet the unique challenges faced by the laboratory by providing full applications management support for mission critical laboratory informatics applications as well as instrument applications and laboratory instrumentation including supporting applications and workstations.

Instrument Applications Support

LabAnswer offers base services that support the laboratory informatics applications, instruments, operations, scientists and management so you can deliver on your organizational needs.

Outsourcing Methodology

LabAnswer's proven outsourcing methodology allows us to quickly ascertain and document our clients’ systems, configuration and workflow's as well as transition effectively into production support.

Delivery Model Offerings

LabAnswer offers a variety of delivery models for our laboratory informatics outsourcing services which enables you to choose the model that best meets your needs at a cost-effective price.

Long term support service level management
Retainer services
Portfolio management
On-shore & off-shore
On-site and remote support

Solutions to Typical Support Complaints

If you have heard one or more of the following typical complaints from your lab resources, you may need LabAnswer’s laboratory informatics support outsourcing services. read on ...

Updates

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