"…overall quality is above my expectations"
Fortune 50 Consumer Products Company
Quality Support and Services
LabAnswer's proven outsourcing methodology allows us to quickly ascertain and document our clients’ systems, configuration and workflows as well as transition effectively into production support. We already know and have real world experience implementing the best practices for help desk support, change management, resolution of issues, and communication with the user community and management. As a result, our clients recognize us for the quality support and services that we deliver.
Root Cause Analysis
LabAnswer’s outsourcing approach systematically diagnoses technical support needs including standard operating procedures and root cause analysis which ensures a seamless support transition.
LabAnswer Outsourcing Support Tools
LabAnswer has developed automated tools that enhance our ability to support our clients’ production environments. LabAnswer’s Change Management Tool automates the packaging and promotion from one environment to the next (such as from development to quality assurance to production) – reduces the time to rollout the change and reduces the probability of rollout problems occurring. The LabAnswer Support Methodology provides a defined Change Management Process which is tailored for your business needs. By defining each of the roles and the associated responsibilities, the Change Management Process guides the support team through the “approval to proceed”, resolution, testing, documentation, notification, “approval to release” and promotion processes required by change management.