Outsourcing is the assignment of non-core tasks to outside experts.
.
LabAnswer supports the entire lifecycle of your laboratory systems.
Support Outsourcing
Stay lean, agile and unencumbered by partnering with LabAnswer. We can outsource your laboratory systems and instrumentation support whether you need one person or one hundred. Our singular focus provides the people, processes and experience to deliver peace of mind service for your laboratory today.
|
|
LabAnswer Consultants |
|
Our team is composed of full time employees with a rare understanding of the lab, the science of the lab, information technology and associated regulatory concerns. On average our team has 7 years of laboratory informatics experience. |
|
Systems Expertise |
|
|
Retainer Services
LabAnswer provides a specialized retainer service for clients that need on-demand services for their laboratory systems including laboratory system administration, maintenance, configuration and development.
The service allows you to have deep subject matter experts available to support the laboratory systems – without incurring the overhead of having multiple experts permanently on staff.
Retainer consulting permits your lab to add an experienced consultant as part of your staff on an ongoing basis. The service can also include phone consultation, on site problem solving and strategic reviews.
Increase service levels and cut costs in the administration, maintenance and support of your laboratory systems.
By combining the rigors of outsourced managed services, specialized informatics skill sets and a customer-oriented culture, you can be confident that your laboratories are being served well by a LabAnswer team that understands the underlying science.
On Site Support
LabAnswer can be a seamless extension of your workforce - supplying expertise and producing results on an ongoing basis. We can reduce your costs while at the same time maintain the level of staff needed to “touch” the equipment.
LabAnswer services include dedicated on-site staff who can exceed your expected service levels for application, instrument, network and laboratory computing up-time, return to service, and customer satisfaction. To further ensure quality service we will work seamlessly with your existing IT staff or outsourcer.
Remote Support
LabAnswer systems management and monitoring services will give you all the benefits of an experienced system individual in a more cost effective manner than hiring a full-time employee.
LabAnswer is able to give you that kind of support with remote systems management that assures the performance and availability of your IT systems and services through proactive monitoring and quick diagnostics and recovery. We will help you predict system problems before they occur and take corrective action is taken before there is any degradation in performance.
